Customer Comments
We are proud of the things our customers have to say about our company, our products and the service we provide.
Please also visit Solar-Estimate.org for third party verified surveys about our solar installations. Just click here then search by our name under Find Solar, Wind, Energy Pros by Name.
All comments used with customer permission.
“We put the Kohler backup generator you installed last summer to the test a couple of times last week and were very pleased with the performance. We lost power twice, and the second time it was for 48 hours.
Love that push button start! In my opinion, last weeks weather has made the unit already pay for itself because we know we are prepared to deal with weather related uncertainties.
We loaned fuel to a neighbor friend for his portable gas model, we gave him your contact info as he is very interested in a stand alone unit like we purchased.”
“I would like to commend you for the way you run your business. Fair pricing and honesty go a long way.”
I am planning additional private work and in the process of writing several grants. I will use Fire Mountain every time I can. Great people. Recommend without reservation.
Fire Mountain Solar completely explained all aspects of solar power, from introduction to final sale, and all options they had to offer. We had one other big company give us a bid, but in comparison they fell a little short. And were about 25% more in cost for the same components and labor and warranty. I couldn’t be any happier.
“I went out yesterday in rain and grey skies and was happy to see that we were generating power under somewhat miserable conditions, Woo Whooooo! Gotta love it!”
“We greatly appreciate the close attention you have given our project. It looks beautiful! ”
Fire Mountain Solar and Tim Nelson were excellent to work with. We highly recommend this company. Tim always responded in a quick, efficient and professional manner. He always answered our questions with patience and was eager to help us understand solar installations.
We have a family member who has designed residential and commerical systems in California and when he looked over the quotes from Fire Mountain Solar he was extremely impressed with their bid and presentation. We had asked for references and they were provided without any delay. All the references were great.
Independent of a Fire Mountain Solar reference referral before we made our final decision, we had met another family who had their solar system installed by Fire Mountain Solar and they affirmed our feelings that Fire Mountain was a great company to work with. The installation was extremely smooth and exactly as Tim described. He and his electrician were both very personable and professional. We highly recommend Fire Mountain Solar for your Solar installation.
Fire Mountain Solar guided us through every step of the process. They were very patient as we developed an understanding of the permitting and incentive programs process. We had gotten other bids for the installation, but none were as clear and concise as Fire Mountain Solar.
“Thanks for your prompt and courteous attention on my order, and we will recommend Fire Mountain Solar to all our friends. We look forward to doing business with you in the future.”
“I was talking to an old friend and we got to talking about his cabin. Appears that he bought a fridge and solar panels from you as well. He had nothing but nice things to say about your business.
Thanks for all your help in obtaining the fridge. I have mentioned your company to several other cottage owners who are in the market for propane fridges & freezers.”
“Thanks so much for all your help. Your customer service is top-notch and your prices are the lowest I know of.”
“I wanted to say, the solar installation was very professionally executed and is performing well…Thanks for a very smooth and pleasant project.”
Our experience with Fire Mountain Solar was good . They seem to really know their stuff and were very fair. The work was done on time and we are getting about what we expected out of our system
Good solid honest folks. Very neat workmanship. Solid subcontractor help.
“A logical but low key sales presentation. They gave us the best quote up front; no game playing. They were more conservative in their estimate of savings and payback, and they responded quickly to all our needs. Fire Mountain Solar went beyond what I would have expected a solar contractor would do to help us get the installation done efficiently. “
Click here for the press release and photos of the CF Fresh installation
“Everyone at Fire Mountain has been great to work with. Thanks for going the extra mile. We’ll definitely be in touch with future orders! “
I found Fire Mountain Solar while internet-shopping for a rack-mount system for my 10KW solar PV array. Tim Nelson, Fire Mountain Solar’s owner, was very knowledgeable and helpful, and he gave me a good price with excellent service. He will get more of my business without hesitation, and kudos to his lovely wife Alana for being so helpful over the phone. Tim says some 40% of his business is to Do It Yourselfers, and that tells me that he has both the patience of a Saint and the soul of an environmentalist. I’ll be shopping hard for the best price on future arrays, and I’m confident that I’ll be just as happy price-wise and service-wise the next time I click on firemountainsolar.com.
“We greatly enjoyed working with Fire Mountain Solar in the installation of our solar PV system. Since we had a grant for this project involving three partners, it was a pleasure to work with Fire Mountain – because of your flexibility, efficiency, and focus on making sure we understood the entire process. We look forward to working with you on future solar and possibly wind projects.”
“We very much value the exceptional level of customer service you and your company provide and can tell you that our experience with Fire Mountain Solar has been unique within the renewable energy sector….you clearly stand “head and shoulders” above the many other companies we’ve had contact with. As you know, this 10kW array is just the beginning of our investment in solar technology and we plan to add at least another 50kW over the next few years. We look forward to working with you on all future projects.”
“Fire Mountain Solar is a GREAT company to work with. I had been planning on doing a solar installation for nearly 15 years, but I wanted to work with people who not only knew the technology, but who were professional, efficient, and available. Fire Mountain Solar is all of that and more: from the time we made the decision to go ahead until the installation was completed, things happened flawlessly. The system was up and running in less than a month, and it is already lowering my electricity bill…. even in the heart of a grey and rainy Northwest winter. My neighbors here in town are VERY impressed; and one of them recently told me ‘you know, I have solar envy now, and I think that I’m going to have to DO something about it!”
“Most of us are all too willing to complain to a vendor when things go wrong……I would like to pass on to you a bouquet instead of a brickbat. You and your firm have been one of the nicest experiences I have had online or at regular retail. You are polite, kind and a real delight to work with. Such prompt and helpful response is almost unheard of today. Please accept my heartfelt appreciation for such fantastic service. I will check with you when I have future needs and will recommend you to all who have solar needs.”
“Our generator arrived on time as you promised. It was the exact configuration that you promised. It started and ran, as you promised. The transfer switch worked as promised. I think you get the idea here. I appreciate doing business with those who keep their promises. Thanks for all your help. I am the only one in our area now hoping for an ice storm this winter.”
“We were really satisfied on your customer service and equipment. I will definitely keep you in mind for future needs.”
“…not only were you more helpful, you also had better prices and I liked dealing with you much better than with (your competitor).”
“I purchased a complete system from Fire Mountain Solar last year. The products arrived in a timely manner and there were no complications with the process. Throughout, Tim was helpful with both product recommendations and answering questions. When I expand my system I will purchase from Fire Mountain Solar again.”
“The Skystream is doing its job as advertised. There were lots of variables that I wondered about when I used this tower but it all seems to be working very well… I am very pleased with the turbine… It was steadily putting out 800 to 1000 watts yesterday. It makes a slight whine sound that increases with the speed of the turbine. At wind speeds of near 20 MPH or so you can start hearing the blades. We consider it very quiet.”
Click here for photos of Gene’s Skystream
“Just wanted to let you know that we got our new refrigerator in this weekend and it is working wonderfully. It was a very easy process to replace our old one with the new one. We couldn’t be more happy with our entire experience with your company and we will definitely share your information with all our neighbors and friends. As a matter of fact we already gave your name and website to a neighbor that saw our new frig this weekend. Once again thank you for all your help.”
We always appreciate hearing from our customers about what we’re doing right, or how we can improve.
Please call or email us. We’d love to hear from you!
1-877-230-7710 | info(at)firemountainsolar.com
