Shipping and Freight Acceptance Policies
Unless otherwise noted, freight and shipping fees to a Customer’s designated shipping address, anywhere in the contiguous United States, using a carrier of our choice, will be added to the invoice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Contact Fire Mountain Solar for further information. Any extra charges incurred for additional services, such as special handling by a carrier, must be paid by the Customer. Title and risk of loss pass to Customer upon tender of the shipment to the common carrier. If product is damaged in transit, Customer must file claim with the carrier.
FREIGHT ACCEPTANCE POLICY
1. It is almost impossible to collect money for any freight damage after you have signed the delivery bill. Signing is accepting the article in perfect condition. It is the Customer’s responsibility to inspect the freight for any damages before signing the delivery bill. We suggest that you remove the shipping carton to verify the condition of the article before you sign the delivery bill.
2. When you sign the delivery receipt, you have accepted the article to be in perfect condition.
3. If any damage is present, note any acceptable damage on the delivery bill when signing for the freight. When possible, take pictures. We can then assist you in filing a freight damage claim.
4. If the damage is too severe, refuse the freight and notify us immediately.
5. If someone else is accepting your freight, please advise them of this responsibility. Be sure, before you sign!
